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Tag Archives: Soft Skills |
Understanding the Data Protection Act Conforming with legislation in:- working environment practises & procedures Key principles of the Act Legal obligations and penalties Role and power of the Information Commissioner The meaning of Equality & Diversity The legislation of E & D How E & D can positively enhance the working environment Use of appropriate behaviour Use of appropriate language
Recognising the differences between passive behaviour assertive behaviour aggressive behaviour Understanding the benefits of assertive behaviour Identifying your own communication strengths & weaknesses How to deliver the ‘CCD’ message be clear be concise be direct Developing assertiveness using ‘I’ messages owning emotions constructive use of personal power Understanding your audience How to give effective praise and criticism How to participate successfully in meetings Meet a whole new ‘You’! Learning Outcomes:…
Time / life balance Create your own personal system for managing time Planning with flexibility Prioritise high value-adding tasks Coping with interruptions and change Un-learn bad habits Multi-task with focus The ‘pareto principle’ – 80/20 rule Goal setting Use breaks effectively to recharge Seeking support and learning to delegate assertively Self motivate & reward Top tips for improving your time management Learning Outcomes By the end of this course delegates…
The history of speedwriting Rules of speedwriting & the power of short-forming High frequency words easily speedwritten How to develop your own internal abbreviations Shortcuts, tips & tricks Building vocabulary Increasing speed using established ‘tips’ Practising learnt speedwriting techniques using verbal and paper based exercises, incorporating numerous scenarios (i.e. minute taking etc) Course review Feedback from a delegate who attended the course ‘ I thght t was g8, gd pcc…
Effective Meetings Preparation Ensuring a meeting is successful – what role will you play? Arranging the meeting Agenda setting The meeting cycle Structure of a meeting Note Taking Do and don’t – effective minute taking Example layouts Mind mapping Attending the Meeting At the meeting – concerns / issues Common problems Finding out who’s who / remembering Not understanding Hearing Arguments Coping with numbers and figures Writing Minutes / Language…
Effects of poor communication Benefits of effective communication Body language The importance of listening The art of effective questioning Your voice rhythm speed volume pitch Understand different behaviour types passive assertive aggressive Benefits of assertiveness The use of empathy Delivering positive & negative feedback Self talk stop, think & respond technique
What is anger? Identify triggers of anger through self evaluation Introduction to the adrenalin cycle Understanding what happens to your body when angry Identifying different behavioural styles passive behaviour assertive behaviour aggressive behaviour The benefits of assertive behaviour Stop, think, respond technique Visualisation techniques To feel more at ease with yourself and others The use of verbal and non-verbal communications to diffuse difficult situations Action/management plan
Roles of a supervisor Responsibilities of a supervisor Perception of the role Listening Skills Planning & organisation Prioritising Leadership skills Working one-to-one The power of feedback Open or closed door Handling difficult situations & challenging people Performance & motivation transactional analysis stroking empathy Time management Setting improvement goals Breaking the delegation barrier Interpersonal skills Effective communication skills questioning skills listening skills Learning Outcomes After the course delegates will be able…