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Business basics generating cash making profit marketing, selling, buying Financial context cash flow working capital Understanding the value of the consumer Turnover vs profitability Effective marketing Communication skills Process mapping Understanding the future
Develop specific strategies for conflict resolution Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations and avoid escalating them further Developing communication skills designed to improve your delivery of bad or unpleasant news Recognise personality types with whom you may clash Develop assertive skills and behaviour Handle aggressive behaviour Deliver negative feedback to a colleague or subordinate Give positive feedback to calm, angry, upset, and…