Tag Archives: Communication

Preparation of content overcoming fear building confidence organisation planning Voice qualities rhythm speed volume pitch Relaxation techniques Appearance The use of body language Overcoming fear Impact gaining & maintaining attention using props & visual aids humour clarity, consistency, confidence & control Hints & tips dealing with problems handling questions  

Effects of poor communication Benefits of effective communication Body language The importance of listening The art of effective questioning Your voice rhythm speed volume pitch Understand different behaviour types passive assertive aggressive Benefits of assertiveness The use of empathy Delivering positive & negative feedback Self talk stop, think & respond technique