Receptionist Skills Training Courses

How this course can benefit you:

To help you understand and become more confident in your role

Duration: 1 Day

Course Objective:

To enable the delegates to understand the importance of their role within the Company through the image they portray both face to face and in using other forms of communication.

Course Contents:

  • The roles & responsibilities
  • The meaning of excellent customer care
  • Reasons for losing customers/clients
  • Making a difference
  • The greeting
  • Helping your visitors
  • Effective use of the telephone
  • The telephone
    • 3 ring rule
    • hold button
    • transferring calls
  • Voice
    • rhythm
    • speed
    • pitch
    • volume
  • Listening & questioning skills
  • Telephone guidelines
  • Telephone etiquette
  • Effective message taking
    • owning each call

Enquire About Receptionist Skills Training Courses Course
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What our attendees have said about us:
The trainer presented the course in a clear and concise manner. I was very happy with the course content and the way it was delivered. All objectives of the course were met.
Baker & McKenzie
Very good understanding of the subject and with the use of role-play, examples etc made the course easy to understand. Overall it was a very enjoyable and helpful course.
Barking & Dagenham Council
Steve was a fantastic trainer! He was understanding and constructive in his feedback. He dealt well with individual questions and situations, good role-play.
Inviron
Steve demonstrated his knowledge, experience, and understanding of this area, which is clearly vast. It served as a useful reminder of the key aspects of Customer Care
Novae