Mediation Skills Training Courses

How this course can benefit you:

To help you mediate successfully to improve working realtionships

Duration: 1 Day

Course Objective:

To enable delegates to understand the structure of mediation and how effective this process can be for an organisation

Course Contents:

  • definition of mediation
  • structure of mediation
  • personal barriers to mediation
  • building rapport
  • effective communications
  • listening skills
  • assertiveness techniques
  • effective opening
  • creating ‘win – win’ situation
  • closing skills
  • conflict management
  • mediating conflict constructively
  • how to remain impartial during mediation
  • how to deal with resistance to mediation
  • action plan

Enquire About Mediation Skills Training Courses Course
This course can be tailored to meet your exact requirements.
 

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What our attendees have said about us:
The trainer was very amiable/friendly and easy to understand. He understood our situations.
Vital Regeneration
Steve took time to understand a number of Management problems and was able to provide specific solutions
Redbridge Council
Very good made you feel comfortable and gave some good advice
Hampshire County Council Trading Standards
The trainer was clear, practical, and encouraging. Easy to understand showed good examples
National Gallery