Dealing with Difficult People & Conflict Management Training Courses

How this course can benefit you:

To help you understand different behavioural types and deal with situations that may occur

Duration: 1 Day

Course Objective:

This course enables delegates to understand the processes which will make them more effective and increase their confidence and sense of understanding of difficult behaviour within people. To resolve difficult situations using Conflict Management techniques.

Course Contents:

  • Develop specific strategies for conflict resolution
  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Developing communication skills designed to improve your delivery of bad or unpleasant News
  • Recognise personality types with which you may clash
  • Develop assertive skills and behaviour
  • Handle aggressive behaviour
  • Deliver negative feedback to a colleague or subordinate
  • Give positive feedback to calm, angry, upset, or unresponsive individuals

Enquire About Dealing with Difficult People & Conflict Management Training Courses Course
This course can be tailored to meet your exact requirements.
 

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What our attendees have said about us:
Amazing. Best tutor I have ever had engaging, interesting, motivating, and compelling
NHS (Sussex Partnership)
Steve was able to make you see situations in many views etc. Very explanatory and to the point.
London Borough of Newham
I felt very comfortable with the content and pace of the course, it was relevant to me both in work and out
Binleys
Steve was very clear, concise and was able to keep the aim of the course on track.
Baker & McKenzie