De-Escalation Skills Training Courses

How this course can benefit you:

To help you deal with different behaviour types in an assertive way

Duration: 1 Day

Course Objective:

To enable delegates to recognise, understand and deal with different behavioural types in a calm and assertive manner

Course Contents:

  • Triggers for difficult behaviour
  • Identifying difficult behaviour / situations that affect you
  • Recognising profiles of difficult behaviour / situations –transactional analysis
  • Developing effective communication skills & behaviour
  • Strategies for effective negotiation skills
  • Techniques for influencing & persuasion skills
  • Assertiveness techniques
    • the art of saying no
    • be clear, concise & direct
    • self talk
  • Feedback & evaluation

Enquire About De-Escalation Skills Training Courses Course
This course can be tailored to meet your exact requirements.
 

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What our attendees have said about us:
Steve was able to make you see situations in many views etc. Very explanatory and to the point
London Borough of Newham
I felt very comfortable with the content and pace of the course, it was relevant to me both in work and out.
Binleys
Amazing. Best tutor I have ever had engaging, interesting, motivating, and compelling.
NHS (Sussex Partnership)
I wish the course was a month long!
NHS (Sussex Partnership)