Complaints Awareness Training Courses

How this course can benefit you:

To help improve your confidence in handling complaints

Duration: 1 day

Course Objective:

This course will enable delegates to understand the organisations complaint handling process which will make them more effective, efficient and increase their confidence and sense of understanding of handling complaints through excellent customer service skills.

Course Contents:

  • the organisations Customer Complaint Process and Procedures
  • how to understand your customers’ points of view
  • how to build effortless rapport with your customers
  • the most effective questioning and listening techniques
  • writing to your customers’ effectively and efficiently
  • how to be assertive without being aggressive to your customers’
  • excellent real-time case studies of complaint resolution, and how they were resolved

Be warned: This course is highly practical and interactive. Come along keen to participate and expect to take away methods you can implement with our customers to produce the WOW factor.

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What our attendees have said about us:
Excellent day, informative and fun
Leeds Infirmary
The tutor was very knowledgeable and answered all our questions
Harveys
Again a very engaging course with a tutor who displays all the skills that one would aspire to have after being on this course
HSBC
Steve took time to understand a number of Management problems and was able to provide specific solutions
Redbridge Council