This course is aimed at Managers and Supervisors working in both Residential and Community Care. This course will give delegates the tools and techniques to strive to increase privately funded care packages, and improve occupancy rates. It focuses on the Customer experience from first contact with your organisation to contract agreement and continuing excellent Customer Service to ensure that all potential Customers experience the same level of service and standards. Please call the office 0208 599 8097 for more information on this group or one-to-one course.
New Enhancing the Customer Experience Course |