Non verbal communication seems to be the way most companies are heading and there are many dangers attached to this form of communication. ‘I didn’t mean it like that’, ‘I didn’t mean to come across as rude’, ‘I sent it quickly as I was running out of time’….so it is very important for employees to understand the importance/effect/power of the ‘written word’. Keystar Training are now delivering an Email Etiquette course to help companies deliver the best customer service via email, both internally and externally.
Netiquette – The correct way to write emails!!!! |