Category Archives: Soft Skills Training

What is anger? Identify triggers of anger through self evaluation Introduction to the adrenalin cycle Understanding what happens to the body when angry How to deal with young people who display challenging behaviour The benefits of assertive behaviour Stop, think, respond technique Visualisation techniques The use of verbal and non-verbal communications to diffuse difficult situations in helping young people in supporting young people to help themselves  

     

Effects of poor communication Benefits of effective communication Body language The importance of listening The art of effective questioning Your voice rhythm speed volume pitch Understand different behaviour types passive assertive aggressive Benefits of assertiveness The use of empathy Delivering positive & negative feedback Self talk stop, think & respond techniquePeople taking this Communication Skills training course were also interested in: Supervisory Skills Training Time Management 

     

  The importance of letters First impressions Letter writing rules Drafting the text Overcoming writers block Thought sharing Word usage Lateral thinking Creating the letter structure, spelling, grammar, editing and proofreading Writing for results Composing clear text Spelling, grammar & punctuation Laying out letters Dealing with letters of complaint During the day there will be practical examples and exercises to work through.    

     

Preparation of content overcoming fear building confidence organisation planning Voice qualities rhythm speed volume pitch Relaxation techniques Appearance The use of body language Overcoming fear Impact gaining & maintaining attention using props & visual aids humour clarity, consistency, confidence & control Hints & tips dealing with problems handling questions  

     

What is coaching? The role of the team leader / manager as a coach The coaching process self-assessment planning agreeing achievable objectives developing a coaching model Planning a coaching session Using effective presentation techniques Using effective instructional techniques Evaluation of session Objective measurement Avoiding common pitfalls Action planning & feedback  

     

Defining problems and problem employees The causes of disciplinary and performance problems Personal impact on discipline and performance Investigating and fact finding Documenting evidence Effective action plans Planning the disciplinary meetings Interviewing skills Essential follow up Keeping the employee on track  

     

Develop specific strategies for conflict resolution Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations and avoid escalating them further Developing communication skills designed to improve your delivery of bad or unpleasant news Recognise personality types with whom you may clash Develop assertive skills and behaviour Handle aggressive behaviour Deliver negative feedback to a colleague or subordinate Give positive feedback to calm, angry, upset, and…

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What is coaching? The role of the team leader / manager as a coach The coaching process self-assessment planning agreeing achievable objectives developing a coaching model Planning a coaching session Using effective presentation techniques Using effective instructional techniques Evaluation of session Objective measurement Avoiding common pitfalls Action planning & feedback

     

Overcoming fear Building confidence Planning / preparation Voice qualities rhythm speed volume pitch Relaxation techniques Appearance The use of body language Overcoming fear Impact gaining & maintaining attention humour clarity, consistency, confidence & control Hints & tips dealing with problems  

     

Understanding and defining equality and diversity The legislation covering equality of opportunity Good management practice Your legal requirements Recognising discrimination Challenging prejudice and discrimination The importance of appropriate language and conduct in the workplace Problem situations and challenging inappropriate behaviour The way forward Summary and evaluation