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Category Archives: Soft Skills Training |
Duties and responsibilities of enforcement professionals The law on self-defence and self-protection Customer care in difficult situations – managing expectations Delivering difficult messages Effective communication Knowing yourself and other personality types Assertiveness Negotiation skills Assessing risk Recognising and defusing threatening behaviour Getting away from dangerous situations Role play practice of challenging situations Being aware of violence and aggression within the workplace Recording any incidents of violence or aggression Supporting colleagues…
Benefits of effective communication Body language The importance of listening The art of effective questioning Understand different behaviour types Benefits of assertiveness The use of negotiation, influencing & emotional intelligence Managing conflict Self talk stop, think & respond technique Customer service responding effectively to parents, neighbours, members of the local community Working with colleagues running and contributing to meetings Working with your managers making requests, getting your point across, being…
Learning Outcomes Understand and apply knowledge of the communication process Recognise and overcome barriers to communication Select and use the most effective means of communicating in a range of workplace situations Content Stages in the communication process Barriers to communication and how to overcome them Different ways to communicate and their relative advantages and disadvantages Use the 7 C’s to ensure an effectively written document that others are prepared to…
Learning Outcomes The key stages of effective planning How to utilise time effectively and efficiently How to monitor and learn the skills for contingency planning Content The key benefits of planning The process for effective planning Creating your own personal system for managing time How to set realistic objectives How you plan, prepare and prioritise your objectives Process mapping to view the ‘big picture’ Excellent communication channels
Learning Outcomes Understand and follow the stages of decision making Recognise the process of problem solving Identifying ideal, realistic and fallback positions Content Identify and evaluate the problem Increase your confidence in implementing new ideas Listening, Question, Negotiate effectively Combine creativity with proven problem solving skills Brain storm ideas and produce mind drawings Communicate the decision Monitor and evaluate the decision
How quickly/slowly do you read now How much can you expect to improve How adults learn memory test Speed training varying the speed Comprehension and concentration Practise readings Increasing your speed Why you read the way you do Sub vocalisation eye tracking Timed speed tests
Establish the objectives Research sources of material Designing & writing the presentation Effective writing skills What does plain English mean? jargon busting knowing your audience Finding the correct environment Types of presentation equipment Effective use of Powerpoint the pit falls tips, tricks, techniques Presentation techniques & styles Body language Voice rhythm, speed, volume & pitch Establishing & retaining control Overcoming the fear The right mental approach Questioning techniques How to…
Provides a thorough understanding of the basics of grammar (basic-advanced level) Detecting and correcting poor grammar and punctuation, ‘rules’ you can break Plan, prepare and write with greater confidence – improve writing and consolidation skills Punctuation, verbs, clauses and sentences (verbal nuances – may/might, should/would) How to use commas, semicolons, colons, dashes, apostrophes and hyphenate shall/will, that or which, relative clauses Construct documents, memos, emails and short reports that get…
Letters/Emails The seven C’s principle Email etiquette and why you need it The ‘rules’ of business letters / emails How to deal with complaints Draft text Use of Plain English Avoiding business terminology and jargon Correct grammar and punctuation Editing and proofreading Report Writing Why we need reports Aim setting Planning and preparation Investigation Drafting, editing and proofreading the text Using appendices, references and bibliography Course review
Having completed this Performance Management skills course, participants will be able to Give effective feedback Set achievable goals and expectations Support other people’s development Deal with situations as they arise and avoid escalating problems See things from other people’s perspective Deal with yours and other people’s feelings Deal with difficult situations and behaviour Build other people’s confidence and morals, including your own Set effective boundaries and performance levels Deal with…