Category Archives: Soft Skills Training

What is marketing? Business environment Marketing vs selling Understanding external factors that affect you Understanding the capabilities of Your business SWOT analysis Marketing segmentation 4 P’s price product promotion place Marketing management Marketing communication

preparation of content accuracy & clarity messages & sound bites researching the subject choosing the right words voice qualities relaxation techniques appearance the use of body language overcoming fear building confidence tips for dealing with the media gaining & maintaining attention establishing & retaining control the 4 C’s clarity control consistency confidence hints & tips dealing with problems handling questions

Effective leaders and their characteristics Role of leader Action centred leadership Leadership styles The make up of teams Self analysis Communication as a leader Delegation Performance management & objective setting Motivation Understanding conflict Action plan

definition of mediation structure of mediation personal barriers to mediation building rapport effective communications listening skills assertiveness techniques effective opening creating ‘win – win’ situation closing skills conflict management mediating conflict constructively how to remain impartial during mediation how to deal with resistance to mediation action plan

Understanding core values Management skills / styles Equality & diversity Breaking the delegation barrier Managing your boss Managing yourself Managing different people / different behavioural types Leading and developing your team Effective communication skills Successful team meetings Course review & evaluation

Introduction to minute taking Establishing roles Planning and preparing for minute taking Meeting structures Speedwriting techniques Tips for increasing speed Speedwriting rules Shortcuts and abbreviations Exercises in taking minutes using speedwriting techniques Course review Feedback from a delegate who attended the course: ‘I thght tut ws g8, gd pcc + fun2! T crse mt my objtvs + I wll use ths in my dy2dy offc wrk. G8 2 gt crs…

Read More »

Roles of a supervisor Responsibilities of a supervisor Perception of the role Listening Skills Planning & organisation Prioritising Leadership skills Working one-to-one The power of feedback Open or closed door Handling difficult situations & challenging people Performance & motivation transactional analysis stroking empathy Time management Setting improvement goals Breaking the delegation barrier Interpersonal skills Effective communication skills questioning skills listening skills Learning Outcomes After the course delegates will be able…

Read More »