Category Archives: Soft Skills Training

What is anger? Identify triggers of anger through self evaluation Introduction to the adrenalin cycle Understanding what happens to your body when angry Identifying different behavioural styles passive behaviour assertive behaviour aggressive behaviour The benefits of assertive behaviour Stop, think, respond technique Visualisation techniques To feel more at ease with yourself and others The use of verbal and non-verbal communications to diffuse difficult situations Action/management plan

Performance appraisal – necessary evil or a great opportunity? Preparation, planning and structure Questioning techniques Addressing problem areas – no surprises please Difficult appraisals and how to deal with them Writing and agreeing key tasks Rating performance How not to conduct an appraisal

What is anger? Identify triggers of anger through self evaluation Introduction to the adrenalin cycle Understanding what happens to the body when angry How to deal with young people who display challenging behaviour The benefits of assertive behaviour Stop, think, respond technique Visualisation techniques The use of verbal and non-verbal communications to diffuse difficult situations in helping young people in supporting young people to help themselves

The importance of letters First impressions Letter writing rules Drafting the text Overcoming writers block Thought sharing Word usage Lateral thinking Creating the letter structure, spelling, grammar, editing and proofreading Writing for results Composing clear text Spelling, grammar & punctuation Laying out letters Dealing with letters of complaint During the day there will be practical examples and exercises to work through.

Psychology of change Principles and perspectives of change what is organisational change? what provokes organisational change? why is organisation-wide change difficult to accomplish? how is organisation – wide change best carried out? Change management process three phase process for managing change connecting change management to a business project Preparing for change defining the change management strategy preparing the change management team motivating your teams Managing change communication planning action plans…

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Business basics generating cash making profit marketing, selling, buying Financial context cash flow working capital Understanding the value of the consumer Turnover vs profitability Effective marketing Communication skills Process mapping Understanding the future

Understanding fears and removing them Create boundaries and learning to say ‘no’ Recognising the differences between passive behaviour assertive behaviour aggressive behaviour Understanding the benefits of assertive behaviour How to deliver the ‘ccd’ message be clear be concise be direct Developing assertiveness using ‘I’ messages owning emotions constructive use of personal power Effective communication skills How to deal effectively with conflict

Develop specific strategies for conflict resolution Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations and avoid escalating them further Developing communication skills designed to improve your delivery of bad or unpleasant news Recognise personality types with whom you may clash Develop assertive skills and behaviour Handle aggressive behaviour Deliver negative feedback to a colleague or subordinate Give positive feedback to calm, angry, upset, and…

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Importance of preparation Understanding key requirements of the role Your own selling points Selling yourself successfully Preparing for questions from interviewer Preparing questions for interviewer Preparing evidence for competency based interviews Dealing with nervous energy importance of body language action plan

What is influencing? Why is it important? The psychology of influence Developing a strategy to influence Adopting a strategic approach to influencing Influencing styles & identifying your own style Questioning & listening techniques the power of deep probing what to listen for how to listen actively Developing & using meeting skills negotiating skills networking skills assertiveness skills What is your personal brand?