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Category Archives: Soft Skills Training |
Write business letters and other communications which use the 7 c’s principle clear concise correct courteous constructive convincing and complete Understanding how others view written communications (including emails) Establishing the aim Devising the structure Drafting the text Letter writing rules Dealing with letters of complaint Correctly addressing, entitling as well as sign off and salutations Spelling, grammar, punctuation, and sentence structure Word usage Editing and proofreading Writing effective workplace email…
Why coaching? Fundamentals of mentoring / coaching Confidentiality and trust Enhancing self esteem Dealing with resistance Effective mentoring / coaching the teacher the listener the parent The taskmaster Dealing with different people the high flyer the underachiever the plodder the talented but difficult Avoiding common pitfalls Action planning and feedback
the power of effective communication preparing to speak to people speaking confidently maintaining control projecting professionalism relaxation techniques presentation skills body language positive eye contact holding interest when speaking how texture of language affects your audience using hypnosis & language patterns projecting your voice influencing your audience timing your delivery using visual aids personal development
Develop specific strategies for conflict resolution Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations and avoid escalating them further Developing communication skills designed to improve your delivery of bad or unpleasant news Recognise personality types with which you may clash Develop assertive skills and behaviour Handle aggressive behaviour Deliver negative feedback to a colleague or subordinate Give positive feedback to calm, angry, upset, or…
The purpose The benefits Features of the organisations capability procedure Procedure into practice Identifying training needs & learning styles Individual learning plans Importance of preventative action Improve listening skills Effectively handling performance problems Setting clear objectives Preparing & conducting a formal capability interview
Recognising the differences between passive behaviour assertive behaviour aggressive behaviour Understanding the benefits of assertive behaviour Identifying your own communication strengths & weaknesses How to deliver the ‘CCD’ message be clear be concise be direct Developing assertiveness using ‘I’ messages owning emotions constructive use of personal power Understanding your audience How to give effective praise and criticism How to participate successfully in meetings Meet a whole new ‘You’! Learning Outcomes:…
Time / life balance Create your own personal system for managing time Planning with flexibility Prioritise high value-adding tasks Coping with interruptions and change Un-learn bad habits Multi-task with focus The ‘pareto principle’ – 80/20 rule Goal setting Use breaks effectively to recharge Seeking support and learning to delegate assertively Self motivate & reward Top tips for improving your time management Learning Outcomes By the end of this course delegates…
The history of speedwriting Rules of speedwriting & the power of short-forming High frequency words easily speedwritten How to develop your own internal abbreviations Shortcuts, tips & tricks Building vocabulary Increasing speed using established ‘tips’ Practising learnt speedwriting techniques using verbal and paper based exercises, incorporating numerous scenarios (i.e. minute taking etc) Course review Feedback from a delegate who attended the course ‘ I thght t was g8, gd pcc…
Effective Meetings Preparation Ensuring a meeting is successful – what role will you play? Arranging the meeting Agenda setting The meeting cycle Structure of a meeting Note Taking Do and don’t – effective minute taking Example layouts Mind mapping Attending the Meeting At the meeting – concerns / issues Common problems Finding out who’s who / remembering Not understanding Hearing Arguments Coping with numbers and figures Writing Minutes / Language…
Effects of poor communication Benefits of effective communication Body language The importance of listening The art of effective questioning Your voice rhythm speed volume pitch Understand different behaviour types passive assertive aggressive Benefits of assertiveness The use of empathy Delivering positive & negative feedback Self talk stop, think & respond technique