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Category Archives: Featured |
Steve delivered a very successful Time Management course at the National Gallery….here is what some of the delegates had to say about it ‘Very engaging, plain speaking and clear. Offered very practical help, not only on Time Management, but also on Management Skills. A real confidence builder. many Thanks Steve’. Another delegate said ‘Steve’s training combines clarity, pragmatism and down to earth common sense, which can be applied to the…
Garry has successfully delivered another Speedwriting Course at the Bank of England, delegates comments are as follows “Garry was a fantastic tutor today, he enabled us to all interact with one another and get the most out of the course. He was very knowledgeable and I feel more confident after this course. Thanks Garry and Keystar!” “He’s Gr8, very thorough and entertaining. Great examples, organised with relevant tests/examples”
Hello Marcella Following the creation of our trust a need for Customer Excellence training was identified and Keystar were recommended to me to deliver this training for our staff. From my initial contact with Marcella to commissioning the training, the service provided was first class and the course content was exactly what was required. All of the facilitators of the sessions were professional, engaging and knew the subject area, course…
A dissatisfied customer will tell between 9 – 15 people about their experience!! A customer is 4 times more likely to move away from a company if the problem is service related more than price or product related!! 70% of buying experiences are based on how the customer feels they are being treated It costs a company more to acquire a new customer than retaining an existing one With all…
Comments made from a delegate who works for the Port of Tilbury who attended one of our Word & Outlook 2010 courses ‘Fantastic day, went far too quickly. The best course I’ve attended for years Thank You!!’
Keystar Training are now offering upgrade training to Office 2013. We can provide a trainer onsite to deliver the upgrade in either desk to desk consultancy or a workshop type course from £350.00 + VAT per day UK Wide. Please call 020 8559 8097 or visit our website www.keystartraining.co.uk
This course is aimed at Managers and Supervisors working in both Residential and Community Care. This course will give delegates the tools and techniques to strive to increase privately funded care packages, and improve occupancy rates. It focuses on the Customer experience from first contact with your organisation to contract agreement and continuing excellent Customer Service to ensure that all potential Customers experience the same level of service and standards.…
Marcella from Keystar Training has undertaken Presentation training on a number of occasions at Haven House Children’s Hospice with both staff members, volunteers and parents of children at the hospice. The training incorporates confidence building, successful presenting and how to alleviate fears of presenting. Over the 4 hour sessions, Marcella successfully engages the participants with each participant leaving feeling more confident about speaking in public. Marcella makes the sessions interesting and with her excellent sense…
Non verbal communication seems to be the way most companies are heading and there are many dangers attached to this form of communication. ‘I didn’t mean it like that’, ‘I didn’t mean to come across as rude’, ‘I sent it quickly as I was running out of time’….so it is very important for employees to understand the importance/effect/power of the ‘written word’. Keystar Training are now delivering an Email Etiquette…
We are offering Speedwriting Courses onsite for up to 15 people from £700.00 + VAT this includes support courseware and certificates. Once a course is booked our trainer makes contact to ‘build’ the course to your exact requirements using subject specific texts for exercises etc. We also offer a split day Minute Taking / Speedwriting Course also from £700.00 + VAT. These courses benefit Admin Staff, Receptionists, PA’s, anyone who…