It is very difficult not to take complaints personally, and it is even harder to try and deal with difficult people. Steve delivered a very successful Dealing with Difficult & Demanding People/Situations Course at the Serpentine Gallery…the following delegates made these comments ‘Excellent, very helpful, understanding and knowledgeable. Will certainly be using these techniques regularly from now on. Thanks so much’ – Jill McKnight ‘Was clear with instructions and gave excellent points and comments that could be easily applied in everyday situations’ – Mike ‘Very thorough, informative and willing to offer constructive criticism and things to build on throughout the exercises.’ – Jamie Fitzpatrick ‘Very observant, adapted to particularities of organisation’ Isabelle Southwood
Serpentine Gallery can now handle difficult situations thanks to Keystar Training |