Effective Communication Skills in the Workplace Training Courses

How this course can benefit you:

To help you become a more effective communicator in the workplace

Duration: 1 Day

Course Objective:

To enable the delegates to understand the benefits of effective communication, and to learn the techniques to communicate verbally and non-verbally in the most effective manner.

Course Contents:

  • Effects of poor communication
  • Benefits of effective communication
  • Body language
  • The importance of listening
  • The art of effective questioning
  • Your voice
    • rhythm
    • speed
    • volume
    • pitch
  • Understand different behaviour types
    • passive
    • assertive
    • aggressive
  • Benefits of assertiveness
  • The use of empathy
  • Delivering positive & negative feedback
  • Self talk
    • stop, think & respond technique

Enquire About Effective Communication Skills in the Workplace Training Courses Course
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What our attendees have said about us:
Very clear understanding of various different issues and people’s problems to different situations.
BT Police
Steve allowed delegates to freely give opinions about situations, endorsing good practice of the course throughout
Baker McKenzie
Marcella has an excellent understanding of the subject matter. She is able to clarify points very quickly and suggest solutions
Aviva
Fantastic tutor made me feel really comfortable. Well paced excellent knowledge and a big thank you.
Medical Research Council