By the end of the course delegates will:-
- Have a clear understanding of Behavioural Insights and Nudge Theory
- Based on this understanding have explored some ideas for encouraging positive relationships with residents and colleagues, joint problem solving and successful outcomes
- Understand the importance of and know how to build trust and rapport quickly and effectively
- Identify and overcome barriers that can cause communication breakdown
- Negotiate effectively to achieve win-win outcomes
- Manage difficult situations with confidence and assertion