Process Improvement & Process Mapping Training Courses

Duration: 1 Day

Course Objective:

Effective process design and management sits at the heart of every effective quality management system, but such efficiency rarely occurs by accident or good fortune. This course introduces participants to a variety of the simplest, most effective and widely used tools and techniques for process analysis and improvement.

Course Contents:

  • Introduction to process improvement
  • What are the key benefits?
  • Introduction to process mapping
    • factors to take into account
    • project definition
    • where & how do I get the information?
  • The flow chart method
  • Practical mapping exercise
  • The lean process
  • Process analysis
  • Process improvements
    • criteria for change
    • implementation of different types of change
    • SMART objectives
    • mapping & agreeing new process
    • implementing the new process
    • monitoring and reviewing process
  • Case study exercise
  • Summary & action plan

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What our attendees have said about us:
Garry was very approachable and very knowledgeable. His business experience was invaluable in understanding our specific business needs/issues
NCC
Excellent, well informed and well paced delivery of the course. The content was very interesting
Dyfed-Powys Police
Experience in the industry was good and presentation style was excellent. Provided relevant examples which helped.
Fortress Group
The trainer made it fun, lively, and interesting. Best course in years!
Ashford Council