People Skills Training Courses

How this course can benefit you:

To help you understand different behavioural types and how to handle them effectively

Duration: 1 Day

Course Objective:

Delegates will learn to deal with other people effectively and to be aware of their own behaviour. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems. This course provides some powerful ideas for preventing problems, resolving conflict, and building harmonious workplaces.

Course Contents:

  • Effects of poor communication
  • Benefits of effective communication
  • Body language
  • The importance of listening
  • The art of effective questioning
  • Your voice
    • rhythm
    • speed
    • volume
    • pitch
  • Understand different behaviour types
    • passive
    • assertive
    • aggressive
  • Benefits of assertiveness
  • The use of empathy
  • Delivering positive & negative feedback
  • Self talk
    • stop, think & respond technique

Enquire About People Skills Training Courses Course
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What our attendees have said about us:
The trainer puts you at ease. The course was very specific to my needs. I would highly recommend the trainer to our Company and think that it would benefit everyone.
NHS Tayside
The training I had today was above and beyond what I ever expected. It has made so much difference to me and I believe has helped me a great deal. Steve was the best
tutor I have come across as he understands exactly what the individual needs
QED Clinical Services
Marcella was very knowledgeable, helpful, and informative. She gave great advice.
LBL
The tutor had a very professional approach and made examples very clear.
London Brokerage Ltd